TERMS AND CONDITIONS
Customer Care
CarePak is committed to providing exceptional customer care to ensure a seamless experience for families ordering food for their loved ones. Our customer care team is dedicated to addressing any queries and concerns promptly. You can reach out to us via email or phone for any assistance.
Acceptance of Terms
By using CAREPAK services, you confirm that you are at least 18 years old or accessing the services under the supervision of a legal guardian. If you do not agree to these terms, please do not use our services.
Products & Services
CAREPAK offers products and services as described on our platform. We reserve the right to modify, discontinue, or update products, pricing, and availability at any time without prior notice.
Orders & Payments
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All orders are subject to acceptance and availability.
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Prices are listed in [currency] and may change without notice.
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Payments must be completed at checkout using approved payment methods.
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CAREPAK reserves the right to cancel or refuse any order suspected of fraud or misuse.
REFUSED & RETURNED ITEMS
At NYS CAREPAK, we understand that items may occasionally be out of stock. When this happens, we are committed to ensuring your order is handled smoothly and fairly.
If an item is unavailable, NYS CAREPAK may substitute it with a similar item of like description and equal or greater value at no additional cost.
If you do not wish to receive substitutions, please clearly indicate this on your order form. We will honor your request. If no substitution preference is noted, a comparable item of equal or greater value will be selected automatically.
To better serve you, we encourage customers to list acceptable alternative items on the order form whenever possible.
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Refunds & Credits
If a refund is required:
• Refunds are issued to the original customer or recipient
• Refunds are processed using the original method of payment only
• Any credit issued for out-of-stock or refunded items does not expire and may be used at any time
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At NYS CAREPAK, we strive to provide dependable service and a positive ordering experience. If you have questions or concerns regarding substitutions, refunds, or refused items, our team is here to assist you.
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CUSTOMER SERVICE
Need assistance? Our dedicated customer service team is here to help.
📞 Phone:
(347) 231-3064
✉️ Email:
help@nyscarepak.com
🌐 Website:
www.nyscarepak.com
Our customer service representatives are available to assist you in English and Spanish, ensuring clear and effective communication.
At NYS CAREPAK, customer satisfaction is our priority. Don’t hesitate to reach out — we are here to support you every step of the way.